Whenever your pet is ill or injured, you will be seen, in most cases, in a familiar practice by familiar staff who will have full access to your pets’ medical records as well as all our excellent facilities. When, by exception, our vets are not available you may need to take your pet to the alternative dedicated night and emergency critical care clinic operated by our associated provider.
There will be a Veterinary Surgeon and a member of a nursing team on call at all times outside normal hours so that your pet can get the veterinary care it needs, no matter what day or time it is.
The initial consultation charge for out-of-hours is from £100 plus VAT to £108.99 plus VAT, depending on the time of the day or night. This does not include treatment or medication. There is no charge for a telephone discussion/consultation.
The last thing you need in an emergency is to be concerned about money, which is one of the reasons we recommend investing in good pet insurance.
A member of the nursing staff will be on-site at all times, so your pet is not left on their own in the hospital overnight.
If there are patients that need extra monitoring or medications overnight, the nurse will perform extra checks during the night, as requested by the Veterinary Surgeon, and this will be discussed with you.
In an emergency situation, outside of normal working hours, please phone any of our surgeries. You will hear a recorded message that will give you the number to call to contact the on-call team.
On a week day between 6.30 pm and 9pm you will be directed to one of the Crossways veterinary team for advice and guidance. After 9pm and through to 8.30am the following morning, you will be directed to contact the Worthing Emergency Vets team at Grove Lodge.
Crossways branches are open for you to ring directly between 8.30am and 6.30pm during the week and between 8.30am and 12pm on Saturdays.
On Saturdays between 12 pm and 5pm you will be directed to one of the Crossways veterinary team for advice and guidance. After 5pm and through to 8.30am on Monday morning, you will be directed to contact the Worthing Emergency Vets team at Grove Lodge.
On Bank Holidays from 8.30am to 8.30am the next working day, you will be directed to contact the Worthing Emergency Vets team at Grove Lodge.
In the very unusual situation that you do not hear a recorded message, or the number it gives you doesn’t work, please try calling one of the other branches to get through to their recorded message and double check that you’ve phoned the correct number. All three of the Crossways branches provide the same out-of- hours emergency number.
In the vast majority of circumstances, it will be in your pet’s best interests to be seen at the vets. More importantly, the on-call team will have access to all the facilities, equipment and drugs your pet may need.
It is worth noting that legally, owners are responsible for transporting their animals to a veterinary practice, including in emergency situations. It’s a good idea to think about how you would do this and make contingency plans before an emergency arises. For example, you may want to take a look at the location of our Storrington practice and the location of the Worthing
Emergency Vets Ltd practice (18 Upper Brighton Road, Worthing, West Sussex BN14 9DL- just off the A24 at the Warren roundabout) for when our vets are not available, if you haven’t been there before.
The out-of- hours emergency service is available at all times – see ‘How do I get hold of the vet in an out-of-hours emergency?’
For patients who need ongoing care and observation before being returned to their owner, weekend nights/days are no different than during the week and so as a minimum an on-call member of the nursing team is on-site as required, looking after the patients.
The general guidelines are that patients will be examined and assessed throughout the day by the Veterinary Surgeon, and have any medications they need at whatever times they need them. In addition to this, the nurse will check the patients throughout the day as requested by the vet, and will take canine patients out regularly so they can stretch their legs and do their business.
When you phone the on-call vet, they will discuss your pet’s condition with you over the phone, and advise whether you need to be seen urgently or whether there is something you could try at home first, or indeed whether it is something that could wait until normal consulting times. We do not make any charge for phone calls to the on-call vet, but please respect this and only call if it is an urgent situation.
If you do need to be seen out of hours, we will ask you to come to the Storrington surgery (if you ring between 8.30am and 9pm on weekdays and between 8.30am and 5pm on Saturdays) or the Worthing surgery (if you ring between 9pm and 8.30am the following morning on week days and between 5pm on Saturday and 8.30am on Monday morning).
There are a few reasons the vet may want to see your pet: firstly, there are facilities available such as ultrasound and x-ray that may be needed. Secondly, the hospitalisation facilities are at the Storrington and Worthing sites should your pet need to be admitted and hospitalised. Finally, the vet on call may have other patients in hospital that need monitoring.