Following the announcements on the 23rd March, our top priority is to continue to provide care for your pets, whilst at the same time accepting our social responsibility to protect our clients, staff and the wider community against the spread of COVID-19.
To achieve this, we have had to change the way we operate for the next few weeks. These changes include:
- Deferring some routine healthcare matters. This category covers routine healthcare where your pet is well or does not run the risk of compromised welfare by not attending an appointment.
- For non-routine matters and some medications, you may firstly receive a telephone triage call from a vet and if necessary, you will be offered a video consultation or be requested to bring your pet into the surgery – this is likely to be the case where your pet is seriously
unwell, they are likely to need prescription medication that cannot be prescribed remotely, or they may need additional procedures or surgical intervention.
Most dog, cat and rabbit vaccinations can be delayed by up to 3 months.
In line with the British Veterinary Association (BVA) guidelines published last night ( 24 the March) will not be carrying out puppy vaccinations and first annual boosters for the time being but instead, we recommend to owners that they keep their puppies inside and not exposed to other dogs. Should the Government lock-down continue beyond the initial three-week period, we will update clients further. If a puppy or kitten vaccination course has already been started then we can give the second injection of the course. Please phone the practice for clarification.
- We also offer a video consultation service for clients who are unable to travel to our practices. Please contact the reception team to discuss suitable communication platforms (e.g. Skype, Facetime, WhatsApp etc), appointment slots and payment options.
- If you are experiencing symptoms or are in self-isolation but your pet needs treatment at one of our sites, please allow a family member or friend to bring them in. If this is not possible then we can meet you outside our entrance to receive your pet.
- If your pet requires medication or food and you would find it difficult to get into one of our surgeries, we will do our to best to deliver it to your door without charge. Please just let the reception team know that you would like us to do this.
- To restrict the number of clients in our reception areas and thereby reduce the risk of infection, we ask that you knock on the door or ring the reception team from your car and a member of staff will come out to you.
- We would ask that just one person accompanies your pet if you need to come to the surgery.
- As a temporary measure, we are having to adjust our opening hours. The Steyning surgery will open 09.00 – 14.00 every weekday and the Findon surgery is now open 09.00 – 18.00 every weekday. Outside of these hours, you can still contact the Crossways team on the telephone by ringing the branch number or our Storrington site (01903 743040). At Storrington, we will be open 09.00 – 18.00 each day.
The surgeries will be closed on Saturday mornings.
Rest assured that outside of these revised opening hours, clients will still have access to emergency and critical care cover. Just ring your normal surgery number and you will be directed to our emergency and critical care providers.
- We currently encourage card payment rather than cash to help maintain high hygiene standards in our practice.
Thank you for your understanding and we apologise for any inconvenience you may experience. We will keep in touch with you should the situation change further. Please keep an eye on our website or follow us on Facebook for the latest updates.