All clients are being offered video or telephone consults, enabling you to get the advice you need and for our team to decide if we need to see your pet in-person to provide further care.

For any emergencies, we’ll ask you to attend the practice immediately.

We can provide essential care for all pets during the current government restrictions. This includes some vaccinations as well as providing products such as pet food, flea, worm and tick products, as well as ongoing medications. For any products you’d like to order simply call us to arrange for payment and safe collection/delivery of these items.

The below Q & A provides further details on how we are caring for pets at present.

What conditions constitute an emergency needing immediate care?

If any of the below are occurring contact us IMMEDIATELY:

  • Breathing difficulties
  • Open wound injuries – significant bleeding
  • Trauma (e.g. car accidents)
  • Male cats struggling in the litter tray to pass urine
  • Rabbits neglecting food
  • Swallowing hazards i.e. toys/clothes etc.
  • Ingestion of poison/harmful substances
  • Eye problems
  • Vomiting or diarrhoea especially if your pet appears quiet or depressed or if it is going on
    for a long time (more than 24 hours)
  • Swollen abdomen or retching (especially large dogs)
  • Loss of thirst & appetite
  • Struggling to give birth
  • Seizures
  • Significant weakness or collapse
  • Flystrike
  • Struggling to urinate
  • Acute severe lameness

Even if your pet is not displaying any of the symptoms mentioned above, please do contact us if you have any concerns about your pet’s welfare.

I am concerned about my pet’s health in general but I do not think it is an emergency?

To respect social distancing rules, we are replacing our standard consultation service with video and telephone consultations. Please contact the practice to arrange an appointment.

Can I bring my pet in for an INITIAL VACCINATION COURSE?

Unvaccinated puppies, kittens and rabbits are at risk from picking up the diseases we commonly vaccinate against.

Whilst the risk can be lessened by keeping pets inside and avoiding contact with unvaccinated animals, your vet can discuss your pet’s current situation with you, and risk assess whether vaccination at this point is recommended. In most cases, we will offer an initial vaccination course.

Please contact the practice to arrange an appointment and instructions on how we will keep you and our staff safe to enable us to carry out this treatment for your pet.

Can I bring my pet in for its ANNUAL VACCINATION BOOSTER?

Dogs – If your dog is due its annual booster, please discuss this with your vet. In many cases (but not all) it is acceptable to delay the booster up to 15 months after the last booster and reminders are being sent to clients whose pets are approaching this timeframe.

If your vet decides that your dog is at risk of picking up Leptospirosis then they may choose to administer a booster vaccination sooner. If it is over 12 months but less than 15 months since the last Leptospirosis vaccine then we will normally restart the vaccination course but clients will only be charged at the lower price for a booster.

If it is more than 15 months since the last booster or Leptospirosis vaccine, but less than 18 months, we will normally restart the vaccination course but clients will only be charged at the lower price for a booster.

If it is over 18 months since the last vaccination then it will be necessary to restart the vaccination course and this will be charged at the normal price for a full vaccination course. Please contact the practice to arrange an appointment and instructions on how we will keep you and our staff safe to enable us to carry out this treatment for your pet.

Cats – you can safely postpone this vaccine for up to 3 months after the due date without requiring a restart. Reminders are being sent to clients whose pets are approaching this timeframe. If your cat is more than 3 months overdue their booster, please discuss this with your vet who will recommend what the best course of action is for your cat based on their situation & lifestyle.

Rabbits – If your rabbit is due its annual booster, please discuss this with your vet. If your vet decides that your rabbit is at significant risk of picking up either VHD or Myxoamatosis, then they may recommend vaccination.  Please contact the practice to arrange an appointment and instructions on how we will keep you and our staff safe to enable us to carry out this treatment for your pet.

How can I get my FLEA, WORM, TICK and FLYSTRIKE treatments?

It is important that you continue to give your pet the appropriate treatments. Please contact us to arrange getting these products to you.

REPEAT FOOD and MEDICATIONS?

It is important that you continue to give your pet the appropriate food and medication. We receive regular deliveries of pet food and medications, so there is no concern or reason for stockpiling. We also have a stock of Purina food that is available immediately from our
branches. Please contact us to arrange to get these products to you, prior to your pet requiring repeat food or medications. In many cases, we will deliver these to your door if required, without charge.

How can I get REPEAT PRESCRIPTION for medication?

You can email the practice (info@crosswaysvets.co.uk) or call us if you are seeking the repeat of a previous prescription. The request will then be assessed by a vet. Please provide at least 24 hours notice.

Can my pet still have ELECTIVE OPERATIONS such as Neutering, Dentistry and Lump removals?

At present elective operations such as neutering are not deemed essential. If you are worried about a lump on your pet or a dental matter that is causing your pet distress, we strongly recommend a video consultation with your vet at this time, and if considered necessary by the vet, we can advise on the best course of action, which could include an operation.

Can I bring in my pet my for a HEALTH CHECK?

Not at this moment in time because this is not deemed critical. However, depending on availability, we may be able to conduct a health check via a video or telephone consultation. Please ask the practice for further information.

Can I bring my pet in for NAIL CLIPS? Or to have their ANAL GLANDS expressed?

This should be postponed if your pet is not in any danger of feeling discomfort. If you are uncertain whether this is the case please arrange a video consultation or telephone consultation with the vet or the nurse.

What about ULTRASOUNDS and BLOOD TESTS?

The practice will need to assess whether this would be critical or not – please contact them to understand more.